Policies

We are a small business, and cancellations affect us in a big way. We want to be fair since we know that your plans can change.

Cancellations on the 14th day or less before your reservation will be subject to a full room charge unless we can fill the vacancy. If we fill it, you are not charged. If we cannot fill the vacancy, you will be charged the full room rate for your canceled stay. The cancellation refers only to the room charges.

There is no charge for the cancellation of certain items within a package. For example, if there are canoe or kayak rentals, bicycle rentals, picnic lunches, golf etc. that you have reserved as part of a package, then there is no charge for these items even if you cancel within 14 or fewer days. 

If you have booked any SPA services, the Scandinave Spa has a 48-hour cancellation policy for massages or thermal baths visits. If you cancel with us within 48 hours before your arrival date, we cannot guarantee any refund or credit for spa services reserved for you.

The most important thing is to talk to us – as soon as you know that you may not be able to use a reservation.

No show – if you simply do not show up for your reservation, you will be charged the entire cost of your stay and any package items that we could not cancel for you.

If any level of government or local health authority in Canada, Federal, Provincial, or Municipal, enacts or changes any law regarding our ability to be open or your ability to travel, your reservation can be canceled with no charges. Simple.

Any deposits paid will be cheerfully refunded to your credit card account, or you can accept a Gift Certificate for a future reservation. Your choice. Our Gift Certificates never expire and can be redeemed for any future room booking or packages we sell. You can also choose to change your reservation to a future date at no cost.

You can buy Trip Cancellation Insurance here.

When you reserve with us, a deposit equal to 50% of the cost of your reservation will be charged to your credit card when your reservation is made. This deposit is fully refunded if you cancel your reservation at least 15 days before your arrival date.

If you reserve a stay 14 days or less before arrival, the total cost of your stay is payable at the time of reservation.

Check-in is any time from 4 pm to 9 pm.

• All rooms are guaranteed for arrival between these times.
• Late arrival is a challenge for us. We risk disturbing other guests when we check you in after 9 pm. If you must check in after 9 pm, please call in advance so we can discuss the timing.

Check-out is at 11 am.

• We’re sorry, but we do not offer late check-out. We need all the time between 11 am and 4 pm to clean the rooms for the next guests.
• Lost room key charge is $25.00 and will be charged to your account if you leave with a room key. Return the key and get your $25 refunded.

Once you have checked in, you are a registered guest. You may use your personal front door access code to come and go. If you are returning from a night out after 11 pm, we ask that you do so quietly. Many guests will be in bed by that time. Thank you.

Generally, people who are not registered as guests are not permitted into the B&B. This is a private home, and for the safety and security of all guests and our home, we need to know who is here at all times. Under no circumstances are non-registered guests allowed in the guest bedrooms on the second floor. Only registered guests are allowed anywhere in the B&B after 11 pm.

Here are the exceptions that may allow non-registered guests on the main floor only:

1. If you are meeting friends and they pick you up at the B&B, they are permitted to enter.
2. If you have rented the entire B&B, all three guest rooms, we will allow up to 4 other individuals to join you for socializing in the main floor common areas. You must make arrangements for this when you reserve. These guests must leave no later than 11 pm.

Thank you for your understanding.

Thank you for staying at Craigleith Manor Bed & Breakfast. We ask that you respect our home during your stay. We expect regular wear on bedding, carpets, etc., and we replace them routinely when they show normal wear so our guests are comfortable.

Extraordinary cleaning of stains on carpets, towels, damaged sheets, pillowcases, robes, and duvet covers will be charged for. If we cannot remove stains left behind, we reserve the right to charge for the replacement of the damaged article.

As a guest in the B&B, you are welcome to bring alcohol. We are not licensed, so we cannot sell alcohol. You can order alcohol during the reservation process. It will be delivered to the B&B by Collingwood Flowers for you. We will place your order in your room for you before you arrive.

We have glassware for wine, champagne, and cocktails, and ice, which we are pleased to share. We have a full-size guest fridge in the guest pantry area, which you are welcome to use to keep any beverages or snacks cold.

We ask that you don’t disturb the peace and quiet of the B&B and the enjoyment of the quiet by other guests. Guests who disturb the peace and quiet of the B&B, at any time of the day or night, will be asked to leave.

If you wish to enjoy wine or other drinks in your guest room please be aware that cleaning stains on carpets, bedding, and furniture will be charged for. See Damages above.

Feel free to bring light snacks. If you wish to bring hot take-out meals into the B&B, we request that you eat in the guest dining room or, weather permitting, on the outdoor decks. We will be pleased to set you up with dishes, napkins, knives, and forks – whatever you need. Just ask!

There is no space to eat a full meal in your guest room. 

We respect your personal information. When we collect your information, we do so only to communicate with you about your stay with us, to allow the transaction of charges, and to keep you informed about events at Craigleith Manor Bed & Breakfast or the local tourism region. You may unsubscribe from these communications or uses at any time. Rest assured, none of your personal information will ever be shared. We will never disclose the names of our guests - past, current, or future - to anyone.

While you are at Craigleith Manor Bed & Breakfast, your personal privacy is critical to us. Each guest room has a secure locking door, and we encourage you to keep your room locked at all times. We will not enter your room without your express permission and then only to perform housekeeping tasks to enhance your comfort and the cleanliness of the space. We are not responsible for any missing items during your stay.

When you register at Craigleith Manor Bed & Breakfast, you will receive a personal, four-digit access code for the front door of the B&B. This code allows you to come and go as you please. Only registered guests and the owners have codes. All other access points to the home are locked at all times. The B&B is in a very safe, quiet and exclusive residential community of executive homes in Collingwood, Ontario.

When we renovated the B&B, we replaced all fire and carbon monoxide alarms with a new interconnected alarm system. If smoke or carbon monoxide is detected in one area of the B&B, all alarms will sound. There are smoke detectors in each guest room, and a carbon monoxide detector on each floor as required by the Ontario Building Code. There is an emergency lighting system on the second floor, where guest rooms are located, which is activated if the power fails. Our systems are tested monthly by the owners and inspected annually by the local fire department.

Craigleith Manor Bed & Breakfast is equipped with a natural, gas-fired emergency power generator that supplies power to the most essential parts of the B&B, including heating and air conditioning, fridges, stoves, Wi-Fi, and main floor lighting. We have only had this system in use a couple of times since we moved here in 2014. Local power is reliable except in the worst of storms.

We are proud to have guests from around the world and from every walk of life. We honour and respect the diversity of our guests, and we expect the same from everyone who stays here. We pledge to provide every guest with respect and the high-quality service and hospitality we are known for. We do this in a comfortable, casual, and not-so-stuffy way that allows everyone to feel welcome.

Our B&B was built as a private residence in 1996. While we have converted our private home to contain a B&B, we cannot provide full accessibility to guest rooms for the disabled. Our guest rooms are on the second floor and require climbing stairs to access them.

There is no smoking inside the B&B or on any balconies or decks. This includes any type of vapor pipes, electric cigarettes, tobacco or cannabis.

We allow smoking on our front covered porch or in the back or front yard. Please ask for an ashtray to contain butts. Smoking is not allowed on the private balconies attached to the Forest and Mountain suites. Smoke will make its way inside the house if you use these areas. Thank you for your respect for your fellow guests.

We ask guests to consider the comfort of others and refrain from using colognes and perfumes during their stay. Many people have allergies that are triggered by these perfumes. Thank you.

When we envisioned Craigleith Manor Bed & Breakfast, we saw a place for many different types of relaxation. We wanted to create a unique space for adults to unwind from work, family, and the other stressors that we all face. Many guests choose our B&B for adult-only, quiet conversation and private time.

There are many local resorts, hotels, motels, and inns that accommodate people under the age of 19 years. We do not offer accommodation to individuals under 19 years of age. Thank you for your understanding.

We have a small dog. He is a miniature Schnauzer, and he is very friendly. He never goes into guest rooms. He is hypo-allergenic and has hair, like people and not fur like many other dogs. We do not allow other pets into our home. If you have any fear of animals or allergies, please call us to discuss.

If you can provide a Service Dog registration ID under the Blind Persons’ Rights Acts and/or the Ontario Service Dogs Act when you reserve, we would be pleased to host you and your service dog. An additional service and cleaning fee may apply.

There is free parking for guests at Craigleith Manor Bed & Breakfast. We have parking for one car for each guest room. If you need additional parking, please notify us in advance so we can make arrangements. We cannot accommodate any type of trailer. Motorcycle parking is available, and we have wood blocks for your kickstand.

If you have an electric vehicle, we provide free onsite overnight charging with a Level 2 charger.

Bikes are most welcome at Craigleith Manor Bed & Breakfast. This is a very safe and secure property for bikes. You can lock them anywhere on the property, on the front porch, or inside a locked storage building at the rear of the property. You cannot bring bikes inside the main house or your guest room.

We work very hard to keep the B&B spotless. Guest room linens and towels are completely changed and ensuite bathrooms sanitized after each stay. Rooms are vacuumed and dusted, and robes are replaced. Our bed linens are expertly cleaned by Georgian Bay Wet Cleaners using a process without harsh chemicals that harm the environment.

For multiple-night stays, we are happy to provide fresh towels, freshen your ensuite bath and make beds as required. We will not enter any guest room without advance permission except in an emergency. Please let us know how we can serve you best during your stay.